solutions just for call centers
call monitoring in real-time
and easy queue management
More about call center features
solutions built for call centers
Global Telecom Exchange Call Center Solutions allows agents and supervisors to monitor their agents' calls in real-time and manage their queues. Employers and employees can view queue statistics in real time, too!
Supervisors can view all agent activity; hang-up and transfer calls; as well as monitor queues, the number of calls waiting, agent status and more.
An entire organization can use the Leaderboard feature, which shows real-time call statistics on the computer, smartphone or office monitor—at Global Telecom Exchange, our open API integration uses many of the top call management systems (CMS), such as Velocify and QQ Catalyst, and has interactive graphs that allow you to customize your leaderboards.