Call Center Features
Global Telecom Exchange Call Center Features
Global Telecom Exchange Call Center Solutions allows agents and supervisors to monitor their agents' in real-time and manage the queues. Employers and employees can view queue statistics in real time.
Supervisors can view all agent activity and hang-up and transfer calls as well as monitor queues, the number of calls waiting, agent status, etc.
An entire organization can use the included leaderboard feature which shows real-time call statistics on their computer, cell phone or office monitor.
Global Telecom Exchange with its open API integration with many of the top call management systems (CMS) such as velocify and QQ catalyst has interactive graphs which allows you to customize leaderboards.