Call Center Employee

CALL CENTER
FEATURES

solutions just for call centers

call monitoring in real-time

and easy queue management

...and more

More about call center features

solutions built for call centers

Global Telecom Exchange Call Center Solutions allows agents and supervisors to monitor their agents' calls in real-time and manage their queues. Employers and employees can view queue statistics in real time, too! 

Supervisors can view all agent activity; hang-up and transfer calls; as well as monitor queues, the number of calls waiting, agent status and more.

An entire organization can use the Leaderboard feature, which shows real-time call statistics on the computer, smartphone or office monitor—at Global Telecom Exchange, our open API integration uses many of the top call management systems (CMS), such as Velocify and QQ Catalyst, and has interactive graphs that allow you to customize your leaderboards. 

See how it works

with our GTE training demo
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